All Systems Operational

About This Site

Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Uptime over the past 90 days. View historical uptime.
Faster Payment Service Operational
90 days ago
100.0 % uptime
Today
BACS Inbound Service Operational
90 days ago
100.0 % uptime
Today
CHAPS Payment Service Operational
90 days ago
99.99 % uptime
Today
Direct Debit Collection Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payment Service Operational
90 days ago
100.0 % uptime
Today
SEPA (Euro) Payment Service Operational
90 days ago
99.53 % uptime
Today
Modulr Customer Portal Operational
90 days ago
100.0 % uptime
Today
Modulr API Operational
90 days ago
100.0 % uptime
Today
Payment Initiation Service (PIS) ? Operational
90 days ago
99.96 % uptime
Today
Twilio Authy App Operational
Twilio Authy 2FA Operational
Card Payment Service Operational
90 days ago
99.83 % uptime
Today
Authorisations ? Operational
90 days ago
100.0 % uptime
Today
Card Settlement Operational
90 days ago
99.66 % uptime
Today
Confirmation of Payee Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Card Service Maintenance Mar 26, 2023 02:00-04:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 2023 - 09:39 GMT
Scheduled - On Sunday the 26th of March between 02:00 and 04:00 our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

For any questions related to this outage, please contact us: support@modulrfinance.com
Feb 20, 2023 - 07:51 GMT
Past Incidents
Mar 21, 2023

No incidents reported today.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

Mar 7, 2023
Visa Card Settlement Delayed
Resolved - The aforementioned incident in relation to Visa card settlement files from last weekend has now been resolved. We have successfully processed the impacted settlement files and all card reconciliation is now up to date with the underlying issue resolved moving forward.

Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us at: support@modulrfinance.com
Mar 7, 10:37 GMT
Identified - We have been unable to process the Visa card settlement file from this weekend due to an issue that we are currently working to resolve. This means that card settlement activity due to take place today has not been completed yet. We expect the issue to be resolved by 12:00pm tomorrow 07/03/2023 and we will provide an update in the morning (or sooner if applicable) regarding this issue.

This issue does not impact any other aspects of our cards service (i.e. authorisations, card creation etc.)

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Mar 6, 10:48 GMT
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