All Systems Operational

About This Site

Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Modulr API Operational
90 days ago
100.0 % uptime
Today
Modulr Customer Portal Operational
90 days ago
99.97 % uptime
Today
Modulr Accounts ? Operational
90 days ago
99.74 % uptime
Today
Modulr Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Infrastructure Upgrade Mar 1, 20:00-23:59 GMT
We will be completing an upgrade to our infrastructure between 20:00 and 23:59 on the 1st of March, which will deliver improved capacity, resilience and reliability to our services.

During this upgrade there will be a complete outage of all Modulr services:

- Our API will be unavailable and all calls will receive a 500 response
- Our Customer Portal will not be available
- Our outbound payment services will be unavailable (requests to make payments will not be possible)
- Any inbound payments made during this time will be held and applied once our services have resumed
Posted on Feb 21, 09:32 GMT
Past Incidents
Feb 25, 2020

No incidents reported today.

Feb 24, 2020
Resolved - This incident has now been resolved.

We have had confirmation from our Banking Partner and technical operations team that all outbound and inbound payments are now processing successfully. Any pending payments as a result of this incident are now being processed.

Please check any payments that were due to go out in the last 2 hours, If you have any queries or require assistance then please contact us.

We apologize for any inconvenience this has caused.
Feb 24, 04:43 GMT
Update - We are continuing to investigate this issue.
Feb 24, 03:52 GMT
Investigating - Natwest group are currently undergoing an incident and all payments to that Banking Group are failing.

Customer will need to retry those payments once the incident is resolved.

Sort codes affected: 04-00-72 & 04-00-83

Current scheduled time of this is 05:30am
Feb 24, 03:49 GMT
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020
Completed - The scheduled maintenance has been completed.
Feb 21, 17:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 16:55 GMT
Scheduled - As you will have heard, Modulr have become direct participants of the FPS and BACS schemes, which brings exciting developments for our customers.

To take advantage of this, we will be migrating customer sort codes so that FPS and BACS payments route directly to Modulr through the schemes, as opposed to through our agency banking partner as they have done to date.

This change will take place on Friday 21st February. You do not need to anything, Modulr will be managing the switch end-to-end.

In order to complete this migration we will be holding our payment queues by up to 30 minutes:

Outbound - 16.55 for up to 30 mins
Inbound - 17.00 for up to 30 mins

If we can be of any further assistance please do let us know by contacting us at support@modulrfinance.com
Feb 14, 12:10 GMT
Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Resolved - This incident has now been resolved.

We have had confirmation from our Banking Partner and technical operations team that all outbound and inbound payments are now processing successfully. Any pending payments as a result of this incident are now being processed.

Please check any payments that were due to go out in the last 6 hours, If you have any queries or require assistance then please contact us.

We apologize for any inconvenience this has caused.
Feb 15, 08:01 GMT
Update - We are continuing to investigate this issue.

Our Technical team are working with our Banking Partner to identify the issue.

Once we have identified the issue we will contact you to update the situation.

We apologize for this inconvenience and hope to have this situation resolved soon.

Thank you for your continued patience with this.
Feb 15, 07:06 GMT
Update - We are continuing to investigate this issue.
Feb 15, 07:06 GMT
Investigating - We have investigated that there are some payments submitted between 2am & 3am that have not yet processed and are working with our banking partner to understand payment resolution as quickly as we can
We are very sorry for any inconvenience this has caused
Feb 15, 06:53 GMT
Resolved - I am pleased to advise that this incident has been resolved and outbound payments are flowing normally again. All payments that were held whilst our banking partner worked to resolve their database issue have been processed.

Thank you for your patience whilst we have worked to resolve this matter with our banking partner and apologies for any inconvenience this may have caused.
Feb 15, 05:10 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 15, 04:57 GMT
Identified - Our banking partner is still working on the issue that is impacting our payment service. They have identified the issue relates to the performance of their database and are working to fix it as quickly as possible.

Apologies for the inconvenience caused by the continued disruption to our service.
Feb 15, 04:42 GMT
Investigating - As of 03:05 this morning we have been holding all outbound payments whilst we work with our banking partner to resolve an issue with our payment service. Please be assured we are treating this issue as Priority 1 issue and we will keep you updated regularly until this matter is resolved.

Once the issue has been resolved we will release the queued outbound payments.

All inbound payments are processing normally.

We apologize for any inconvenience this may be causing and thank you for your continued patience whilst we work to resolve this
Feb 15, 03:45 GMT
Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.