All Systems Operational

About This Site

Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Uptime over the past 90 days. View historical uptime.
Faster Payment Service Operational
90 days ago
100.0 % uptime
Today
BACS Inbound Service Operational
90 days ago
100.0 % uptime
Today
CHAPS Payment Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Collection Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payment Service Operational
90 days ago
100.0 % uptime
Today
SEPA (Euro) Payment Service Operational
90 days ago
98.78 % uptime
Today
Modulr Customer Portal Operational
90 days ago
100.0 % uptime
Today
Modulr API Operational
90 days ago
99.98 % uptime
Today
Payment Initiation Service (PIS) Operational
90 days ago
100.0 % uptime
Today
Twilio Authy App Operational
Twilio Authy 2FA Operational
Card Payment Service Operational
90 days ago
100.0 % uptime
Today
Authorisations Operational
90 days ago
100.0 % uptime
Today
Card Settlement Operational
90 days ago
100.0 % uptime
Today
Confirmation of Payee Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

SEPA Instant Payments and Verification of Payee (VoP) services— Potential Service Disruption Jun 13, 2026 04:00-04:25 BST

SEPA Instant payments and Verification of Payee (VoP) services will be unavailable during this time due to scheduled maintenance by a third-party infrastructure provider.

This will impact both inbound and outbound SEPA Instant payments, as well as Verification of Payee (VoP). Please avoid attempting SEPA Instant payments to or from Modulr accounts during this time, as they will fail.

SEPA Credit Transfer payment requests will be unaffected. We will provide an update once the maintenance window has concluded.
Posted on May 18, 2026 - 16:21 BST
Jun 8, 2026

No incidents reported today.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026
Customer Creation – Account Creation Failing
Resolved - The issue affecting customer screening has now been resolved.

Screening is now processing as expected, and all previously impacted customers are now active.

New customer accounts will continue to be screened and made live automatically following creation.

We apologise for the inconvenience caused.
Jun 2, 09:46 BST
Monitoring - We have identified the issue affecting customer creation, which is related to the screening of accounts not functioning as expected.

Customer creation is currently processing successfully; however, you still may not be able to create new accounts.

Once the issue is resolved, we will automatically complete the screening process and activate all affected customers.

No action is required from you at this time. We will continue to provide updates as progress is made. We apologise for the inconvenience caused. If you require any further support, please contact us at support@modulrfinance.com.
Jun 2, 09:43 BST
Investigating - Since 08:35 today, we have been experiencing an issue affecting new customer onboarding. Customer records are being created successfully; however, customers are placed into a “blocked” status, preventing associated account creation.

Our team is actively investigating the root cause and treating this as a priority. Customer creation requests are being processed, but accounts cannot be created while customers remain in this state.

We are working as quickly as possible to resolve this and will provide a further update shortly. We sincerely apologise for the disruption caused and understand the impact this may have. If you require further support, please contact support@modulrfinance.com.
Jun 2, 09:10 BST
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
Inbound FPS delay
Resolved - This incident has been resolved.
May 28, 18:30 BST
Monitoring - We can confirm that inbound Faster Payments are now flowing as expected and the earlier delay resolved. Outbound payments were not affected at any point during this incident.

We apologise for any inconvenience caused and thank you for your patience while we worked to resolve this matter.

We are continuing to monitor for any further disruptions.

If you have any further questions or require additional support, please don't hesitate to contact us at support@modulrfinance.com.
May 28, 18:16 BST
Investigating - We are currently investigating a delay with inbound Faster Payments being applied to accounts, We are currently not seeing a disruption with outbound payments.

Please be assured we are investigating and working with them to resolve this matter as quickly as possible.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
May 28, 17:24 BST
May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

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