All Systems Operational

About This Site

Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Faster Payment Service Operational
90 days ago
99.97 % uptime
Today
BACS Inbound Service Operational
90 days ago
99.97 % uptime
Today
CHAPS Payment Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Collection Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payment Service Operational
90 days ago
100.0 % uptime
Today
SEPA (Euro) Payment Service Operational
90 days ago
100.0 % uptime
Today
Modulr Customer Portal Operational
90 days ago
99.86 % uptime
Today
Modulr API Operational
90 days ago
99.98 % uptime
Today
Payment Initiation Service (PIS) ? Operational
90 days ago
100.0 % uptime
Today
Twilio Authy App Operational
Twilio Authy 2FA Operational
Card Payment Service Operational
90 days ago
99.97 % uptime
Today
Authorisations ? Operational
90 days ago
99.97 % uptime
Today
Card Settlement Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance scheduled for Faster Payments service Dec 7, 2022 23:00 - Dec 8, 2022 03:00 GMT
What?
On Wednesday, 7th December from 23:00 to 03:00 GMT (at the latest), inbound and outbound Faster Payments will be queued. This scheduled maintenance is needed to support a change by one of our key payment infrastructures

Why?
So that we can continue to provide you with the reliable uptime that you've come to expect, we're upgrading our infrastructure.

Will it be the full 4 hours?
We aim to complete the maintenance well within the timeframe. Updates will be posted to our Status Page.

What happens to any failed API calls?
Our API calls won't fail at this time, and we would therefore suggest you follow your normal processes to avoid any errors.

Will inbound Faster Payments still work?
During this time, inbound payments will be delayed. If payments have not arrived after the scheduled maintenance ends, customers should speak to the originating bank.

Will other payment services still work?
Yes. This maintenance applies to our Faster Payments service only. Bacs, CHAPS,SEPA, cards and international payments will continue to function as normal.

Is there a contingency date?
Yes. A contingency date to repeat the upgrade in case of back out is scheduled for the12th of December 23:00 - 03:00 GMT. Updates will be posted to our status page.

Posted on Nov 21, 2022 - 08:35 GMT
Past Incidents
Nov 29, 2022

No incidents reported today.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022
Completed - The scheduled maintenance has been completed.
Nov 20, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 GMT
Scheduled - On Saturday 19th November, due to an outage of SEPA scheme, inbound and outbound SEPA Instant payments will be unavailable between 9pm Saturday to 9am Sunday 20th November. Any payments processed during these hours will be queued and released once the scheme is available.

For any questions related to this outage, please contact us: support@modulrfinance.com

Nov 16, 13:02 GMT
Completed - The scheduled maintenance has been completed.
Nov 20, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 21, 14:19 BST
Scheduled - On Sunday the 20th of November at 00:00 our card processing partner will be completing essential maintenance for a maximum period of two hours, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (i.e. Faster Payments) will operate normally.

During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

For any questions related to this outage, please contact us: support@modulrfinance.com

Oct 18, 19:27 BST
Nov 19, 2022
Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.