All Systems Operational

About This Site

Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Faster Payment Service Operational
90 days ago
100.0 % uptime
Today
BACS Inbound Service Operational
90 days ago
100.0 % uptime
Today
CHAPS Payment Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Collection Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payment Service Operational
90 days ago
100.0 % uptime
Today
Card Payment Service ? Operational
90 days ago
99.96 % uptime
Today
SEPA (Euro) Payment Service Operational
90 days ago
100.0 % uptime
Today
Modulr Customer Portal Operational
90 days ago
99.95 % uptime
Today
Modulr API Operational
90 days ago
100.0 % uptime
Today
Payment Initiation Service (PIS) ? Operational
90 days ago
100.0 % uptime
Today
Twilio Authy App Operational
Twilio Authy 2FA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021
Resolved - Our Card services experienced an outage between 08:06 and 08:25. During this time all activity related to physical or virtual cards, for example card creation or authorizations, did not process.

Please accept our apologies for any inconvenience caused by this outage and please be assured we are completing a thorough review of the root cause and will be implementing mitigating actions to avoid future recurrences. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Apr 4, 08:00 BST
Apr 3, 2021

No incidents reported.

Apr 2, 2021
Resolved - We are pleased to confirm that following a period close monitoring we are confident the Cusotmer Portal is now working normally. You will be able to log in and use all the functionality as you normally would.

We have identified that the cause of this incident was related to a technical issue experienced by one of our suppliers.

If you log into the portal and receive an error advising customers/accounts cannot be loaded please refresh your browser. You can do this by pressing F5.

Please accept our apologies for the any inconvenience caused by this incident, and we thank you for your patience whilst this issue was resolved.
Apr 2, 08:13 BST
Identified - The cause of this issue has been identified by our 3rd party provider and they are urgently working to resolve it.

We apologize for any inconvenience this may be causing and we will keep you regularly updated as we work to resolve this issue.
Apr 2, 07:56 BST
Investigating - Our Customer Portal is currently unavailable. When attempting to login users will be unable to authenticate their login attempt using the authy app.

We apologize for any inconvenience this may be causing and we will keep you regularly updated as we work to resolve this issue.
Apr 2, 07:13 BST
Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021
Resolved - Our Card services experienced an outage between 20:59 and 21:09 During this time all activity related to physical or virtual cards, for example card creation or authorizations, did not process.

Please accept our apologies for any inconvenience caused by this outage and please be assured we are completing a thorough review of the root cause and will be implementing mitigating actions to avoid future recurrences. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Mar 29, 21:00 BST