All Systems Operational

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Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Uptime over the past 90 days. View historical uptime.
Faster Payment Service Operational
90 days ago
99.95 % uptime
Today
BACS Inbound Service Operational
90 days ago
100.0 % uptime
Today
CHAPS Payment Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Collection Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payment Service Operational
90 days ago
100.0 % uptime
Today
SEPA (Euro) Payment Service Operational
90 days ago
98.78 % uptime
Today
Modulr Customer Portal Operational
90 days ago
99.92 % uptime
Today
Modulr API Operational
90 days ago
99.91 % uptime
Today
Payment Initiation Service (PIS) Operational
90 days ago
100.0 % uptime
Today
Twilio Authy App Operational
Twilio Authy 2FA Operational
Card Payment Service Operational
90 days ago
100.0 % uptime
Today
Authorisations Operational
90 days ago
100.0 % uptime
Today
Card Settlement Operational
90 days ago
100.0 % uptime
Today
Confirmation of Payee Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Card Service Maintenance Aug 23, 2026 01:00-03:00 BST

On Sunday the 23rd of August between 00:00 and 02:00 GMT(UK time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

For any questions related to this outage, please contact us: support@modulrfinance.com
Posted on Jul 08, 2026 - 11:41 BST

Jul 30, 2026

No incidents reported today.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Issue affecting customer portal and API
Resolved - We are pleased to confirm that the platform incident has been fully resolved. All systems are operating normally and performance has returned to expected levels.

Payment guidance:
- If any payments affected by this incident are marked as Failed, they are now safe to retry.
- If payments remain in a Pending state, please do not reprocess them at this time while we continue to work through those transactions.

We sincerely apologise for any inconvenience this may cause, If you require any further assistance or have concerns about your payments, please contact our support team at support@modulrfinance.com.
Jul 28, 00:21 BST
Update - Platform performance has returned to expected levels, and services are operating normally. We are continuing to closely monitor performance across all systems to ensure stability is maintained.

Our teams are also working as a matter of urgency to resolve the remaining payments currently in a pending state. Customers with payments still showing as Pending should not reprocess them at this time while we complete this work.

Payment guidance:
- Payments affected by this incident that are marked as Failed are safe to retry.
- Payments that remain in a Pending state should not be reprocessed at this time.

We will continue to provide updates as progress is made and remain actively engaged until all impacted payments have been fully resolved.

We apologise for any inconvenience caused and appreciate your patience. If you require further support, please contact us at support@modulrfinance.com.
Jul 28, 00:10 BST
Monitoring - We are continuing to observe improved platform performance, and services are operating more normally.

Processing of inbound and outbound payments has now been resumed.

While the situation has stabilised significantly, we are maintaining enhanced monitoring to ensure all systems continue to perform as expected.

Payment guidance:
- If any payments affected by this incident are marked as Failed, they are now safe to retry.
- If payments remain in a Pending state, please do not reprocess them at this time while we continue to work through those transactions.

Our teams remain actively engaged and are monitoring the platform closely until we are confident the incident has been fully resolved.

We appreciate your patience and apologise for any inconvenience caused. If you require further support, please contact us at support@modulrfinance.com.
Jul 27, 22:51 BST
Update - Our incident team is still working to resolve the current performance issue as a matter of urgency.

We are observing a degree of improvement in our platform's performance. However, Whilst we work to restore performance, you may still experience:

- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed
- Card authorisation failures due to timeouts (as card authorisations are processed in real time, they may time out rather than queue)

Processing of all inbound and outbound transactions is still currently paused while we urgently work to restore performance

We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 22:06 BST
Identified - Our incident team is still working to resolve the current performance issue as a matter of urgency. They are currently improving the performance of one of our key databases, which is the root cause of the issue.

Whilst we work to restore performance, you may still experience:

- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed
- Card authorisation failures due to timeouts (as card authorisations are processed in real time, they may time out rather than queue)

We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 21:08 BST
Update - Our incident team is still working to resolve the current performance issue as a matter of urgency. They are currently improving the performance of one of our key databases, which is the root cause of the issue.

Whilst we work to restore performance, you may still experience:

- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed
- Card authorisation failures due to timeouts (as card authorisations are processed in real time, they may time out rather than queue)

We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 20:16 BST
Update - Our incident team is working to resolve the current performance issue as a matter of urgency. They are currently improving the performance of one of our key databases, which is the root cause of the issue.

As part of this effort, we have paused the processing of all inbound and outbound transactions. All payment requests sent since 17:50 BST have been queued and will be processed once performance has returned to normal.

Payments requested prior to this time that have not been processed, and are therefore in a "pending" state, should not be reattempted. We will process these payments to their final status as soon as possible once the performance issue is resolved.

Whilst we work to restore performance, you may experience:

- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Card authorisation failures due to timeouts (as card authorisations are processed in real time, they may time out rather than queue)

We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 19:03 BST
Update - We wanted to give you an update: our engineers are still investigating the issue affecting our customer portal and API. We are taking actions to improve performance and we will continue to provide updates regarding the progress of our resolution effort. Customers may still experience:

- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed

We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 18:01 BST
Investigating - We are currently investigating an issue affecting our customer portal and API. Customers may experience:

- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed

We understand the impact this may have on your operations and are treating this as a high-priority incident. Our teams are working urgently to identify the cause and fully restore normal service as quickly as possible.

We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 16:59 BST

Jul 27, 2026

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Issue affecting customer portal and API
Resolved - We are pleased to confirm that the platform incident has been fully resolved. All systems are operating normally and performance has returned to expected levels

We sincerely apologise for any inconvenience this may cause, If you require any further assistance or have concerns about your payments, please contact our support team at support@modulrfinance.com.
Jul 23, 21:56 BST
Update - Platform performance has returned to expected levels, and services are operating normally. We are continuing to closely monitor performance across all systems to ensure stability is maintained.

Our teams are also working as a matter of urgency to resolve the remaining payments currently in a pending state. Customers with payments still showing as Pending should not reprocess them at this time while we complete this work.

Payment guidance:
- Payments affected by this incident that are marked as Failed are safe to retry.
- Payments that remain in a Pending state should not be reprocessed at this time.

We will continue to provide updates as progress is made and remain actively engaged until all impacted payments have been fully resolved.

We apologise for any inconvenience caused and appreciate your patience. If you require further support, please contact us at support@modulrfinance.com.
Jul 23, 15:24 BST
Monitoring - We are continuing to observe improved platform performance, and services are operating more normally. While the situation has stabilised significantly, we are maintaining enhanced monitoring to ensure all systems continue to perform as expected.

Customers may still experience isolated delays while we work through the remaining impacted transactions.

Payment guidance:
- If any payments affected by this incident are marked as Failed, they are now safe to retry.
- If payments remain in a Pending state, please do not reprocess them at this time while we continue to work through those transactions.

Our teams remain actively engaged and are monitoring the platform closely until we are confident the incident has been fully resolved.

We appreciate your patience and apologise for any inconvenience caused. If you require further support, please contact us at support@modulrfinance.com.
Jul 23, 13:59 BST
Update - We are observing a degree of improvement in our platform's performance; however, customers may still experience:
- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed

We understand the impact this may have on your operations and are treating this as a high-priority incident. Our teams are working urgently to identify the cause and fully restore normal service as quickly as possible.

We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 23, 13:21 BST
Update - We wanted to give you an update: our engineers are still investigating the issue affecting our customer portal and API. In the meantime, you will experience intermittent API responses and delays in some payments going through.

We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 23, 12:27 BST
Investigating - We are currently investigating an issue affecting our customer portal and API.

Please be assured that our teams are actively working to resolve this issue as quickly as possible. We will continue to provide regular updates as we make progress.

We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 23, 11:58 BST

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

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