All Systems Operational

About This Site

Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Faster Payment Service Operational
90 days ago
99.81 % uptime
Today
BACS Inbound Service Operational
90 days ago
100.0 % uptime
Today
CHAPS Payment Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Collection Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payment Service Operational
90 days ago
100.0 % uptime
Today
Card Payment Service ? Operational
90 days ago
100.0 % uptime
Today
SEPA (Euro) Payment Service Operational
90 days ago
100.0 % uptime
Today
Modulr Customer Portal Operational
90 days ago
99.99 % uptime
Today
Modulr API Operational
90 days ago
100.0 % uptime
Today
Payment Initiation Service (PIS) ? Operational
90 days ago
100.0 % uptime
Today
Twilio Authy App Operational
Twilio Authy 2FA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 3, 2021

No incidents reported today.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Resolved - Thank you for your patience.

We can confirm all payments have been processed and our platform is working as expected.

Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Nov 26, 19:53 GMT
Update - Thank you for your continued patience

We believe the connectivity issue between our cloud supplier and our payment gateway service is now resolved.

We are monitoring the performance of our Faster Payments Service as Outbound Faster Payments are now being processed successfully. We are managing the release of payments in a controlled way to ensure all payments are successful.

We are still in the process of releasing payments and we will provide a further update within the next hour.

Inbound Faster Payments are still processing as expected.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Nov 26, 18:56 GMT
Monitoring - Thank you for your patience

We believe the connectivity issue between our cloud supplier and our payment gateway service is now resolved.

We are monitoring the performance of our Faster Payments Service as Outbound Faster Payments are now being processed successfully. We are managing the release of payments in a controlled way to ensure all payments are successful.

We are estimating this make take 35 - 45 minutes to fully be cleared.

Inbound Faster Payments are still processing as expected.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Nov 26, 18:09 GMT
Update - Please be assured we are still continuing to investigate the issue with the connectivity from our cloud supplier to our payment gateway supplier.

This is causing a performance degradation with our Faster Payments Service that is impacting outbound payments only. Requests to send Outbound Faster payments can still be made, however they will remain in a pending status until we have resolved this issue. All outbound payments will fully process and credit their destination accounts as soon as we have resolved this issue.

Please be assured we are investigating and working to resolve this matter as quickly as possible.

Inbound Faster Payments are still processing as expected.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Nov 26, 17:50 GMT
Update - We are currently investigating an issue with the connectivity from our cloud supplier to our payment gateway supplier.

We are currently in dialogue with our cloud supplier to help identify the connectivity issue.

This is causing a performance degradation with our Faster Payments Service that is impacting outbound payments only. Requests to send Outbound Faster payments can still be made, however they will remain in a pending status until we have resolved this issue. All outbound payments will fully process and credit their destination accounts as soon as we have resolved this issue.

Please be assured we are investigating and working to resolve this matter as quickly as possible.

Inbound Faster Payments are still processing as expected.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Nov 26, 16:50 GMT
Update - We are continuing to investigate this issue.
Nov 26, 16:12 GMT
Investigating - We are currently experiencing a performance degradation with our Faster Payments Service that is impacting outbound payments only. Requests to send Outbound Faster payments can still be made, however they will remain in a pending status until we have resolved this issue. All outbound payments will fully process and credit their destination accounts as soon as we have resolved this issue.

Please be assured we are investigating and working to resolve this matter as quickly as possible.

Inbound Faster Payments are still processing as expected.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Nov 26, 15:58 GMT
Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.