All Systems Operational

About This Site

Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Uptime over the past 90 days. View historical uptime.
Faster Payment Service Operational
90 days ago
100.0 % uptime
Today
BACS Inbound Service Operational
90 days ago
100.0 % uptime
Today
CHAPS Payment Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Collection Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payment Service Operational
90 days ago
100.0 % uptime
Today
SEPA (Euro) Payment Service Operational
90 days ago
100.0 % uptime
Today
Modulr Customer Portal Operational
90 days ago
100.0 % uptime
Today
Modulr API Operational
90 days ago
99.98 % uptime
Today
Payment Initiation Service (PIS) Operational
90 days ago
100.0 % uptime
Today
Twilio Authy App Operational
Twilio Authy 2FA Operational
Card Payment Service Operational
90 days ago
100.0 % uptime
Today
Authorisations Operational
90 days ago
100.0 % uptime
Today
Card Settlement Operational
90 days ago
100.0 % uptime
Today
Confirmation of Payee Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

SEPA Instant Payments — Scheduled Outage May 17, 2026 23:40 - May 18, 2026 00:40 BST

SEPA Instant payments will be unavailable during this time due to scheduled maintenance by a third-party infrastructure provider. This will impact both inbound and outbound SEPA Instant payments.

Please avoid attempting SEPA Instant payments to or from Modulr accounts during this time, as they will fail.

SEPA Credit Transfer payment requests will be unaffected.

We will provide an update once the maintenance window has concluded.
Posted on May 06, 2026 - 14:11 BST
May 14, 2026
Customer Creation Issue
Resolved - The issue affecting customer account screening has now been resolved.

Screening is now processing as expected, and all previously impacted accounts are now active.

New customer accounts will continue to be screened and made live automatically following creation.

We apologise for the inconvenience caused and will continue to monitor the situation closely.
May 14, 10:41 BST
Monitoring - The issue affecting customer account screening has now been resolved, and screening is processing as expected.

New customer accounts will now be automatically screened and made active following creation.

We are currently working through previously impacted accounts to complete their screening and unblock them.

No action is required from you at this time.

We apologise for the inconvenience caused and will continue to monitor the situation closely.
May 14, 10:17 BST
Identified - We have identified the issue affecting customer creation, which is related to the screening of accounts not functioning as expected.

This incident began at approximately 14:27 yesterday.

Customer account creation is currently processing successfully; however, newly created accounts may not yet be fully active due to the screening issue.

Once the issue is resolved, we will automatically complete the screening process and activate all affected accounts.
No action is required from you at this time.

We will continue to provide updates as progress is made.

We apologise for the inconvenience caused. If you require any further support, please contact us at support@modulrfinance.com.
May 14, 09:23 BST
Investigating - We are currently investigating an issue affecting customer creation.

As a result, newly created customers may be impacted, and a number of payments have also been affected.

No action is required from you at this time.

Please be assured that our teams are actively working to resolve this issue as quickly as possible. We will continue to provide regular updates as we make progress.

We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
May 14, 08:15 BST
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026
SEPA Instant Payments — Potential Service Disruption
Completed - The scheduled maintenance has been completed.
May 10, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 13:00 BST
Scheduled - SEPA Instant payments may experience temporary disruptions during this time due to scheduled maintenance by a third-party infrastructure provider. This will impact both inbound and outbound SEPA Instant payments.

If you attempt SEPA Instant payments to or from Modulr accounts during this time, you may experience delays in payment processing or failures. If a SEPA Instant payment request fails, you can retry it, as any disruption during this period will be temporary.

SEPA Credit Transfer payment requests will be unaffected.

We will provide an update once the maintenance window has concluded.
May 6, 14:11 BST
May 9, 2026
May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

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