Subscribe to UpdatesSubscribe
Get email notifications whenever Modulr Finance Limited creates, updates or resolves an incident.
Get text message notifications whenever Modulr Finance Limited creates or resolves an incident.
Get webhook notifications whenever Modulr Finance Limited creates an incident, updates an incident, resolves an incident or changes a component status.
All Systems Operational
About This Site
Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.
Uptime over the past 90 days. View historical uptime.
Faster Payment Service
Operational
90 days ago
100.0
% uptime
Today
BACS Inbound Service
Operational
90 days ago
100.0
% uptime
Today
CHAPS Payment Service
Operational
90 days ago
100.0
% uptime
Today
Direct Debit Collection Service
Operational
90 days ago
100.0
% uptime
Today
Direct Debit Payment Service
Operational
90 days ago
100.0
% uptime
Today
SEPA (Euro) Payment Service
Operational
90 days ago
98.78
% uptime
Today
Modulr Customer Portal
Operational
90 days ago
100.0
% uptime
Today
Modulr API
Operational
90 days ago
99.98
% uptime
Today
Payment Initiation Service (PIS)
Operational
90 days ago
100.0
% uptime
Today
Twilio Authy App
Operational
Twilio Authy 2FA
Operational
Card Payment Service
Operational
90 days ago
100.0
% uptime
Today
Authorisations
Operational
90 days ago
100.0
% uptime
Today
Card Settlement
Operational
90 days ago
100.0
% uptime
Today
Confirmation of Payee
Operational
90 days ago
100.0
% uptime
Today
Notifications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Scheduled Maintenance
SEPA Instant Payments and Verification of Payee (VoP) services— Potential Service Disruption Jun 13, 2026 04:00-04:25 BST
SEPA Instant payments and Verification of Payee (VoP) services will be unavailable during this time due to scheduled maintenance by a third-party infrastructure provider.
This will impact both inbound and outbound SEPA Instant payments, as well as Verification of Payee (VoP). Please avoid attempting SEPA Instant payments to or from Modulr accounts during this time, as they will fail.
SEPA Credit Transfer payment requests will be unaffected. We will provide an update once the maintenance window has concluded.
Posted on May 18, 2026 - 16:21 BST
This will impact both inbound and outbound SEPA Instant payments, as well as Verification of Payee (VoP). Please avoid attempting SEPA Instant payments to or from Modulr accounts during this time, as they will fail.
SEPA Credit Transfer payment requests will be unaffected. We will provide an update once the maintenance window has concluded.
Posted on May 18, 2026 - 16:21 BST
Past Incidents
May 21, 2026
Resolved -
We are pleased to confirm that the incident has now been resolved. All pending payments have progressed to their final status. All webhooks/notifications for these payments have been sent.
We apologise for any inconvenience this may have caused and thank you for bearing with us while we worked to resolve the situation. Our teams will continue to monitor to ensure everything remains stable.
If you have any outstanding concerns or need any further assistance, please do not hesitate to contact our Support team at support@modulrfinance.com.
May 21, 17:31 BST
We apologise for any inconvenience this may have caused and thank you for bearing with us while we worked to resolve the situation. Our teams will continue to monitor to ensure everything remains stable.
If you have any outstanding concerns or need any further assistance, please do not hesitate to contact our Support team at support@modulrfinance.com.
May 21, 17:31 BST
Update -
Thank you for your patience while we continue to manage this issue.
We are currently processing the pending payments and progressing them to their final status. This activity is ongoing, and payments are being updated in stages as we work through the remaining queue.
During this time, you may start to receive payment webhooks reflecting status changes. These updates will continue to flow as transactions are processed, so we expect increased webhook activity until all payments have been fully completed.
Our teams are actively monitoring the process to ensure payments are finalised as quickly and accurately as possible. We will provide a further update shortly once all payments have been processed and the situation is fully resolved.
In the meantime, please feel free to contact our Support team at support@modulrfinance.com.
May 21, 15:57 BST
We are currently processing the pending payments and progressing them to their final status. This activity is ongoing, and payments are being updated in stages as we work through the remaining queue.
During this time, you may start to receive payment webhooks reflecting status changes. These updates will continue to flow as transactions are processed, so we expect increased webhook activity until all payments have been fully completed.
Our teams are actively monitoring the process to ensure payments are finalised as quickly and accurately as possible. We will provide a further update shortly once all payments have been processed and the situation is fully resolved.
In the meantime, please feel free to contact our Support team at support@modulrfinance.com.
May 21, 15:57 BST
Update -
We are currently working on the reconciliation of the remaining pending SEPA Instant payments.
This is being treated as a high priority, and we are reviewing each payment status with our provider.
We will provide an update as soon as the final status of these payments is confirmed.
We thank you for your continued patience while we work through this and apologise for any inconvenience caused. If you require any further clarification, please feel free to contact our Support team at support@modulrfinance.com.
May 21, 09:58 BST
This is being treated as a high priority, and we are reviewing each payment status with our provider.
We will provide an update as soon as the final status of these payments is confirmed.
We thank you for your continued patience while we work through this and apologise for any inconvenience caused. If you require any further clarification, please feel free to contact our Support team at support@modulrfinance.com.
May 21, 09:58 BST
Update -
We thank you for your continued patience while we deal with the incident regarding the SEPA payments service. To summarise, there was an issue with the RT1 payments system which caused an issue Europe-wide where SEPA payments were not processing.
To update, this is the current situation regarding remediation of this incident:
- All SEPA payments services are operational, both Credit and Instant. You can process any new payments as usual and they will process as normal.
- All SEPA Credit payments have been processed that were pending since the Monday evening when this incident first occurred.
- Any payments that are currently in an errored state, this is their final status and can be reprocessed.
The only outstanding remediation is a subset of SEPA Instant payments that are still showing in the portal as processing. We are communicating with our SEPA payments provider to confirm their final status. Once we have an update, we will let you know and update these payments within the system and receive notification regarding the updated status.
We will provide a further update tomorrow morning by 9AM BST.
If you require any further clarification, please feel free to reach out to us at support@modulrfinance.com.
May 20, 16:59 BST
To update, this is the current situation regarding remediation of this incident:
- All SEPA payments services are operational, both Credit and Instant. You can process any new payments as usual and they will process as normal.
- All SEPA Credit payments have been processed that were pending since the Monday evening when this incident first occurred.
- Any payments that are currently in an errored state, this is their final status and can be reprocessed.
The only outstanding remediation is a subset of SEPA Instant payments that are still showing in the portal as processing. We are communicating with our SEPA payments provider to confirm their final status. Once we have an update, we will let you know and update these payments within the system and receive notification regarding the updated status.
We will provide a further update tomorrow morning by 9AM BST.
If you require any further clarification, please feel free to reach out to us at support@modulrfinance.com.
May 20, 16:59 BST
Update -
We are continuing to work closely with our SEPA payments provider regarding the SEPA Instant payments that remain pending. Please be assured that this is being worked on with the highest priority and has been escalated with our payments provider. As soon as we have confirmation of the final status of these payments (processed or failed), we will update them and send notifications.
If you have any further questions, please feel free to reach out to us via support@modulrfinance.com.
May 20, 15:57 BST
If you have any further questions, please feel free to reach out to us via support@modulrfinance.com.
May 20, 15:57 BST
Update -
We are continuing to work closely with our SEPA payments provider regarding the SEPA Instant payments that remain pending. Please be assured that this is being worked on with the highest priority and has been escalated with our payments provider. As soon as we have confirmation of the final status of these payments (processed or failed), we will update them and send notifications.
If you have any further questions, please feel free to reach out to us via support@modulrfinance.com.
May 20, 14:53 BST
If you have any further questions, please feel free to reach out to us via support@modulrfinance.com.
May 20, 14:53 BST
Update -
We are continuing to work closely with our SEPA payments provider regarding the SEPA Instant payments that remain pending. Please be assured that this is being worked on with the highest priority and has been escalated with our payments provider. As soon as we have confirmation of the final status of these payments (processed or failed), we will update them and send notifications.
If you have any further questions, please feel free to reach out to us via support@modulrfinance.com.
May 20, 13:56 BST
If you have any further questions, please feel free to reach out to us via support@modulrfinance.com.
May 20, 13:56 BST
Update -
We are continuing to work closely with our SEPA payments provider regarding the SEPA Instant payments that remain pending. Please be assured that this is being worked on with the highest priority and has been escalated with our payments provider. As soon as we have confirmation of the final status of these payments (processed or failed), we will update them and send notifications.
In the meantime, we can confirm that pending SEPA Credit payments from yesterday have now processed and should show as successful on the Modulr platform. If you have any queries regarding any Credit payments that don't appear to have the correct status, please reach out to us at support@modulrfinance.com.
May 20, 12:49 BST
In the meantime, we can confirm that pending SEPA Credit payments from yesterday have now processed and should show as successful on the Modulr platform. If you have any queries regarding any Credit payments that don't appear to have the correct status, please reach out to us at support@modulrfinance.com.
May 20, 12:49 BST
Update -
We continue to work closely with our SEPA payments provider regarding the SEPA Instant payments submitted yesterday that remain pending. Please be assured that this is being worked on with the highest priority. As soon as we have confirmation of the final status of these payments (processed or failed), we will update them and send notifications.
In the meantime, we are processing the remaining SEPA Credit payments that were pending from yesterday. We expect this to be completed today.
If you have any further questions, please feel free to reach out to us via support@modulrfinance.com.
May 20, 11:34 BST
In the meantime, we are processing the remaining SEPA Credit payments that were pending from yesterday. We expect this to be completed today.
If you have any further questions, please feel free to reach out to us via support@modulrfinance.com.
May 20, 11:34 BST
Update -
We can confirm that the RT1 system remains operational, and SEPA Instant payments are available for processing. We continue to closely monitor the stability of the service.
We are currently working through the reconciliation of transient SEPA Instant transactions to ensure they are either processed or failed accurately. Payments that have already been confirmed as failed can now be safely retried. However, for payments that remain in a transient state, we recommend waiting until a final status has been confirmed.
Due to this incident, SEPA Credit payments are currently experiencing delays. We are actively working to process these as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate your continued patience while we complete the remaining work. If you have any questions, please reach out to our support@modulrfinance.com.
May 20, 09:59 BST
We are currently working through the reconciliation of transient SEPA Instant transactions to ensure they are either processed or failed accurately. Payments that have already been confirmed as failed can now be safely retried. However, for payments that remain in a transient state, we recommend waiting until a final status has been confirmed.
Due to this incident, SEPA Credit payments are currently experiencing delays. We are actively working to process these as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate your continued patience while we complete the remaining work. If you have any questions, please reach out to our support@modulrfinance.com.
May 20, 09:59 BST
Monitoring -
Thank you for your continued patience. We can confirm that the RT1 system is now operational and thus we have been able to resume SEPA payments, both Instant and Credit.
Any payments that have failed during this period can now be retried. Any payments that are in a processing state, we are still working to confirm the final status of these and we will have further updates later this morning.
We apologise again for the inconvenience and if you have any further queries, please reach out to support@modulrfinance.com.
May 20, 03:39 BST
Any payments that have failed during this period can now be retried. Any payments that are in a processing state, we are still working to confirm the final status of these and we will have further updates later this morning.
We apologise again for the inconvenience and if you have any further queries, please reach out to support@modulrfinance.com.
May 20, 03:39 BST
Update -
We sincerely apologise for the continued disruption — the incident remains ongoing and is not yet resolved.
We understand that our payment processor is carrying out RT1 infrastructure maintenance overnight on the external instant payments system, which will continue to impact processing.
We will provide a further update by 9:00am tomorrow morning, covering both the status of the service and any remaining transient transactions.
We are very sorry for the inconvenience caused and truly appreciate your patience while we work to resolve this as quickly as possible.
May 19, 21:42 BST
We understand that our payment processor is carrying out RT1 infrastructure maintenance overnight on the external instant payments system, which will continue to impact processing.
We will provide a further update by 9:00am tomorrow morning, covering both the status of the service and any remaining transient transactions.
We are very sorry for the inconvenience caused and truly appreciate your patience while we work to resolve this as quickly as possible.
May 19, 21:42 BST
Update -
Remediation for this incident and with our SEPA clearing provider and EU wide scheme. The incident is not specific to Modulr and requires scheme level action.
As a precaution to avoid impact for any payers that may have retried payments - for any payments in PROCESSING state we are failing processing payments as we have confirmation that these payments have not reached scheme and so will not be processed. This allows your payer to make an informed decision if they wish to retry when services are restored.
For any payments that are in other states; we will work through these post restoration with clearing/scheme to confirm status.
While the incident remains ongoing, we recommend not re‑submitting new payments to replace any failed payments. We will let you know when the SEPA service is operating as normal and when payments can be processed again.
If you have any questions in the meantime, please contact us at support@modulrfinance.com.
May 19, 20:30 BST
As a precaution to avoid impact for any payers that may have retried payments - for any payments in PROCESSING state we are failing processing payments as we have confirmation that these payments have not reached scheme and so will not be processed. This allows your payer to make an informed decision if they wish to retry when services are restored.
For any payments that are in other states; we will work through these post restoration with clearing/scheme to confirm status.
While the incident remains ongoing, we recommend not re‑submitting new payments to replace any failed payments. We will let you know when the SEPA service is operating as normal and when payments can be processed again.
If you have any questions in the meantime, please contact us at support@modulrfinance.com.
May 19, 20:30 BST
Update -
We are still continuing to investigate this incident and are in communication with our SEPA payments provider regarding the transient payments.
While the incident remains ongoing, we recommend not re‑processing any failed payments.
If you have any questions in the meantime, please contact us at support@modulrfinance.com.
May 19, 19:02 BST
While the incident remains ongoing, we recommend not re‑processing any failed payments.
If you have any questions in the meantime, please contact us at support@modulrfinance.com.
May 19, 19:02 BST
Update -
We are currently awaiting confirmation from our SEPA service provider regarding the status of the transient payments.
While the incident remains ongoing, we recommend not re‑processing any failed payments.
If you have any questions in the meantime, please contact us at support@modulrfinance.com.
May 19, 18:02 BST
While the incident remains ongoing, we recommend not re‑processing any failed payments.
If you have any questions in the meantime, please contact us at support@modulrfinance.com.
May 19, 18:02 BST
Update -
We are currently awaiting confirmation from our SEPA service provider regarding the status of the transient payments.
In parallel, we are reviewing an issue where certain payments were processed instead of being held while the SEPA service was unavailable. We will contact you directly with further details on these transactions.
Some payments have now reached a final status and have either been successfully processed or have failed. A webhook notification should have been sent for these. While the incident remains ongoing, we recommend not re‑processing any failed payments.
Payments that remain in a transient state should not yet have received a webhook notification and are still being processed.
If you have any questions in the meantime, please contact us at support@modulrfinance.com.
May 19, 16:18 BST
In parallel, we are reviewing an issue where certain payments were processed instead of being held while the SEPA service was unavailable. We will contact you directly with further details on these transactions.
Some payments have now reached a final status and have either been successfully processed or have failed. A webhook notification should have been sent for these. While the incident remains ongoing, we recommend not re‑processing any failed payments.
Payments that remain in a transient state should not yet have received a webhook notification and are still being processed.
If you have any questions in the meantime, please contact us at support@modulrfinance.com.
May 19, 16:18 BST
Update -
We are continuing to investigate this incident and are in communication with our SEPA payments provider regarding any further updates.
We can confirm that inbound payments are successfully processing but we are still awaiting confirmation from our SEPA payments processor regarding the payments in a transient state before we can resume our outbound SEPA payments service.
May 19, 15:35 BST
We can confirm that inbound payments are successfully processing but we are still awaiting confirmation from our SEPA payments processor regarding the payments in a transient state before we can resume our outbound SEPA payments service.
May 19, 15:35 BST
Update -
We are continuing to investigate this incident and are in communication with our SEPA payments provider regarding any further updates.
May 19, 14:23 BST
May 19, 14:23 BST
Update -
RT1, the pan-European settlement system that processes SEPA Instant payments, has temporarily closed its network services whilst it works to restore full functionality. The disruption is affecting all SEPA Instant payments across Europe.
To minimise impact, we are holding all SEPA Instant payments in a PROCESSING status until services are restored.
As a secondary consequence, we are also unable to fund our SEPA Credit Transfer settlement accounts during this time, so SEPA Credit Transfer payments are being held as well.
We are monitoring the situation closely. Once RT1 confirms that services have been fully restored and payments are processing normally, we will release all held payments immediately.
We will provide a further update as soon as we have confirmation of recovery.
May 19, 13:10 BST
To minimise impact, we are holding all SEPA Instant payments in a PROCESSING status until services are restored.
As a secondary consequence, we are also unable to fund our SEPA Credit Transfer settlement accounts during this time, so SEPA Credit Transfer payments are being held as well.
We are monitoring the situation closely. Once RT1 confirms that services have been fully restored and payments are processing normally, we will release all held payments immediately.
We will provide a further update as soon as we have confirmation of recovery.
May 19, 13:10 BST
Update -
We are continuing to investigate this incident and are in communication with our SEPA payments provider regarding any further updates.
As a note, since this is an RT1 incident, this is an issue that is being experienced across Europe and is not limited to certain countries.
May 19, 12:55 BST
As a note, since this is an RT1 incident, this is an issue that is being experienced across Europe and is not limited to certain countries.
May 19, 12:55 BST
Update -
As we are continuing to experience issues with SEPA Instant payments, we are also pausing all SEPA Credit payments as we have noticed delays with these payments since 8AM.
Any payments that were processed after 8AM will be in a transient state and will process once we are able to resume the service.
If you have any further questions, please reach out to us at support@modulrfinance.com.
May 19, 11:13 BST
Any payments that were processed after 8AM will be in a transient state and will process once we are able to resume the service.
If you have any further questions, please reach out to us at support@modulrfinance.com.
May 19, 11:13 BST
Update -
Due to the ongoing issues with RT1, we are pausing all outbound SEPA Instant payments. If you attempt to process payments in this period, they will be held and processed once we resume.
May 19, 10:46 BST
May 19, 10:46 BST
Update -
As an update, we can confirm that, due to an RT1 issue, both inbound and outbound SEPA Instant payments are affected. We do not have a firm view of when this issue will be resolved at the moment, but please be assured it is being worked on as a matter of urgency.
Any outbound payments attempted after 4:20AM BST have either failed or remain in a pending state.
You will have received notifications for any failed payments as you normally would (e.g., via a webhook).
We are communicating closely with our SEPA Instant payment provider to confirm the status of the pending payments. As soon as we are in a position to update the final status of these payments, we will do so as quickly as possible, and you will receive notifications as normal.
SEPA Credit transfers are unaffected by this incident.
Please accept our apologies for any inconvenience caused, and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
May 19, 10:13 BST
Any outbound payments attempted after 4:20AM BST have either failed or remain in a pending state.
You will have received notifications for any failed payments as you normally would (e.g., via a webhook).
We are communicating closely with our SEPA Instant payment provider to confirm the status of the pending payments. As soon as we are in a position to update the final status of these payments, we will do so as quickly as possible, and you will receive notifications as normal.
SEPA Credit transfers are unaffected by this incident.
Please accept our apologies for any inconvenience caused, and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
May 19, 10:13 BST
Update -
Our SEPA Instant provider has confirmed that the ongoing incident is due to an issue with the RT1 system.
This issue was first identified by them at 4:20AM BST.
May 19, 09:53 BST
This issue was first identified by them at 4:20AM BST.
May 19, 09:53 BST
Update -
We are continuing to investigate this issue.
May 19, 09:30 BST
May 19, 09:30 BST
Investigating -
We are currently investigating an issue affecting outbound SEPA Instant payments.
Our teams are actively working with our banking partner to identify the root cause and resolve the issue as quickly as possible.
No action is required at this moment in time, we will keep you updated here.
We sincerely apologise for any inconvenience this may cause. If you need further support or have any questions, please contact us at support@modulrfinance.com
May 19, 09:29 BST
Our teams are actively working with our banking partner to identify the root cause and resolve the issue as quickly as possible.
No action is required at this moment in time, we will keep you updated here.
We sincerely apologise for any inconvenience this may cause. If you need further support or have any questions, please contact us at support@modulrfinance.com
May 19, 09:29 BST
Resolved -
We’re happy to confirm that both SEPA Instant and SEPA Credit (inbound and outbound) payments are now flowing as expected and the incident has been resolved.
All impacted payments have reached their final status — either processed or failed. Notifications should have been sent via webhooks accordingly.
We sincerely apologise for any inconvenience this may have caused and appreciate your patience while this was being resolved.
If you have any questions or need further assistance, please contact Support at support@modulrfinance.com.
May 21, 11:05 BST
All impacted payments have reached their final status — either processed or failed. Notifications should have been sent via webhooks accordingly.
We sincerely apologise for any inconvenience this may have caused and appreciate your patience while this was being resolved.
If you have any questions or need further assistance, please contact Support at support@modulrfinance.com.
May 21, 11:05 BST
Monitoring -
SEPA Instant and Credit inbound and outbound payments are now flowing as expected.
The incident occurred between 11:50pm and 3:48am, during which time the scheme was unavailable.
We apologise for any inconvenience this may have caused. If you have any questions, please don’t hesitate to reach out to support@modulrfinance.com.
May 21, 09:24 BST
The incident occurred between 11:50pm and 3:48am, during which time the scheme was unavailable.
We apologise for any inconvenience this may have caused. If you have any questions, please don’t hesitate to reach out to support@modulrfinance.com.
May 21, 09:24 BST
Update -
We are continuing to investigate this incident and have been able to confirm the following:
- All outbound SEPA payments have been effected by this and we have kept our SEPA payments services paused. Outbound payments attempted during this period will be held and not go to scheme.
- We are also seeing intermittent issues with inbound payments where we are seeing some successful payments crediting accounts but also seeing failing payments. We would recommend caution and double checking if a payment has fully credited the intended account.
- We have been able to identify this is due to an issue with our SEPA payments provider and is not an issue directly with Modulr. This has been escalated to them.
Again, we would like to apologise for the inconvenience and we are working to resolve this with our SEPA payments processor.
We will communicate when services have resumed and if you have any further queries regarding this incident, please feel free to reach out to us at support@modulrfinance.com.
May 21, 02:02 BST
- All outbound SEPA payments have been effected by this and we have kept our SEPA payments services paused. Outbound payments attempted during this period will be held and not go to scheme.
- We are also seeing intermittent issues with inbound payments where we are seeing some successful payments crediting accounts but also seeing failing payments. We would recommend caution and double checking if a payment has fully credited the intended account.
- We have been able to identify this is due to an issue with our SEPA payments provider and is not an issue directly with Modulr. This has been escalated to them.
Again, we would like to apologise for the inconvenience and we are working to resolve this with our SEPA payments processor.
We will communicate when services have resumed and if you have any further queries regarding this incident, please feel free to reach out to us at support@modulrfinance.com.
May 21, 02:02 BST
Investigating -
We are currently investigating an issue with SEPA outbound payments where any payments that have been sent to our SEPA scheme provider are currently failing.
While we investigate this and find the root cause, we have paused all outbound SEPA payments. If you attempt to process any payments in this period where payments are paused, they will be held and will not go to scheme.
We are working as quickly as possible to resolve this incident. If you have any further questions, please feel free to reach out to support@modulrfinance.com.
May 21, 00:47 BST
While we investigate this and find the root cause, we have paused all outbound SEPA payments. If you attempt to process any payments in this period where payments are paused, they will be held and will not go to scheme.
We are working as quickly as possible to resolve this incident. If you have any further questions, please feel free to reach out to support@modulrfinance.com.
May 21, 00:47 BST
May 20, 2026
May 19, 2026
May 18, 2026
No incidents reported.
May 17, 2026
Resolved -
We’re pleased to confirm that the issue affecting SEPA Instant payments has now been resolved, and we have been working closely with our Banking Partner throughout.
Any outbound payments that failed during this period with an ER_EXTSYS status can be safely retried.
For payments currently in ER_EXTCONN/processing status, please wait until they progress to final status before attempting a retry.
If you have any questions, please contact support@modulrfinance.com.
We will continue to monitor performance closely. Thank you for your patience during this disruption.
May 17, 04:44 BST
Any outbound payments that failed during this period with an ER_EXTSYS status can be safely retried.
For payments currently in ER_EXTCONN/processing status, please wait until they progress to final status before attempting a retry.
If you have any questions, please contact support@modulrfinance.com.
We will continue to monitor performance closely. Thank you for your patience during this disruption.
May 17, 04:44 BST
Investigating -
We are currently investigating an issue affecting outbound SEPA Instant payments, which began at 1:50 a.m. BST today.
Our teams are actively working with our banking partner to identify the root cause and resolve the issue as quickly as possible.
No action is required at this moment in time, we will keep you updated here.
We sincerely apologise for any inconvenience this may cause. If you need further support or have any questions, please contact us at support@modulrfinance.com
May 17, 03:36 BST
Our teams are actively working with our banking partner to identify the root cause and resolve the issue as quickly as possible.
No action is required at this moment in time, we will keep you updated here.
We sincerely apologise for any inconvenience this may cause. If you need further support or have any questions, please contact us at support@modulrfinance.com
May 17, 03:36 BST
May 16, 2026
No incidents reported.
May 15, 2026
No incidents reported.
May 14, 2026
Resolved -
The issue affecting customer account screening has now been resolved.
Screening is now processing as expected, and all previously impacted accounts are now active.
New customer accounts will continue to be screened and made live automatically following creation.
We apologise for the inconvenience caused and will continue to monitor the situation closely.
May 14, 10:41 BST
Screening is now processing as expected, and all previously impacted accounts are now active.
New customer accounts will continue to be screened and made live automatically following creation.
We apologise for the inconvenience caused and will continue to monitor the situation closely.
May 14, 10:41 BST
Monitoring -
The issue affecting customer account screening has now been resolved, and screening is processing as expected.
New customer accounts will now be automatically screened and made active following creation.
We are currently working through previously impacted accounts to complete their screening and unblock them.
No action is required from you at this time.
We apologise for the inconvenience caused and will continue to monitor the situation closely.
May 14, 10:17 BST
New customer accounts will now be automatically screened and made active following creation.
We are currently working through previously impacted accounts to complete their screening and unblock them.
No action is required from you at this time.
We apologise for the inconvenience caused and will continue to monitor the situation closely.
May 14, 10:17 BST
Identified -
We have identified the issue affecting customer creation, which is related to the screening of accounts not functioning as expected.
This incident began at approximately 14:27 yesterday.
Customer account creation is currently processing successfully; however, newly created accounts may not yet be fully active due to the screening issue.
Once the issue is resolved, we will automatically complete the screening process and activate all affected accounts.
No action is required from you at this time.
We will continue to provide updates as progress is made.
We apologise for the inconvenience caused. If you require any further support, please contact us at support@modulrfinance.com.
May 14, 09:23 BST
This incident began at approximately 14:27 yesterday.
Customer account creation is currently processing successfully; however, newly created accounts may not yet be fully active due to the screening issue.
Once the issue is resolved, we will automatically complete the screening process and activate all affected accounts.
No action is required from you at this time.
We will continue to provide updates as progress is made.
We apologise for the inconvenience caused. If you require any further support, please contact us at support@modulrfinance.com.
May 14, 09:23 BST
Investigating -
We are currently investigating an issue affecting customer creation.
As a result, newly created customers may be impacted, and a number of payments have also been affected.
No action is required from you at this time.
Please be assured that our teams are actively working to resolve this issue as quickly as possible. We will continue to provide regular updates as we make progress.
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
May 14, 08:15 BST
As a result, newly created customers may be impacted, and a number of payments have also been affected.
No action is required from you at this time.
Please be assured that our teams are actively working to resolve this issue as quickly as possible. We will continue to provide regular updates as we make progress.
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
May 14, 08:15 BST
May 13, 2026
No incidents reported.
May 12, 2026
No incidents reported.
May 11, 2026
No incidents reported.
May 10, 2026
Completed -
The scheduled maintenance has been completed.
May 10, 00:00 BST
May 10, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 13:00 BST
May 9, 13:00 BST
Scheduled -
SEPA Instant payments may experience temporary disruptions during this time due to scheduled maintenance by a third-party infrastructure provider. This will impact both inbound and outbound SEPA Instant payments.
If you attempt SEPA Instant payments to or from Modulr accounts during this time, you may experience delays in payment processing or failures. If a SEPA Instant payment request fails, you can retry it, as any disruption during this period will be temporary.
SEPA Credit Transfer payment requests will be unaffected.
We will provide an update once the maintenance window has concluded.
May 6, 14:11 BST
If you attempt SEPA Instant payments to or from Modulr accounts during this time, you may experience delays in payment processing or failures. If a SEPA Instant payment request fails, you can retry it, as any disruption during this period will be temporary.
SEPA Credit Transfer payment requests will be unaffected.
We will provide an update once the maintenance window has concluded.
May 6, 14:11 BST
May 9, 2026
May 8, 2026
No incidents reported.
May 7, 2026
No incidents reported.