Identified - Our incident team is still working to resolve the current performance issue as a matter of urgency. They are currently improving the performance of one of our key databases, which is the root cause of the issue.
Whilst we work to restore performance, you may still experience:
- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed
- Card authorisation failures due to timeouts (as card authorisations are processed in real time, they may time out rather than queue)
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 2026 - 21:08 BST
Whilst we work to restore performance, you may still experience:
- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed
- Card authorisation failures due to timeouts (as card authorisations are processed in real time, they may time out rather than queue)
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 2026 - 21:08 BST
Update - Our incident team is still working to resolve the current performance issue as a matter of urgency. They are currently improving the performance of one of our key databases, which is the root cause of the issue.
Whilst we work to restore performance, you may still experience:
- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed
- Card authorisation failures due to timeouts (as card authorisations are processed in real time, they may time out rather than queue)
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 2026 - 20:16 BST
Whilst we work to restore performance, you may still experience:
- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed
- Card authorisation failures due to timeouts (as card authorisations are processed in real time, they may time out rather than queue)
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 2026 - 20:16 BST
Update - Our incident team is working to resolve the current performance issue as a matter of urgency. They are currently improving the performance of one of our key databases, which is the root cause of the issue.
As part of this effort, we have paused the processing of all inbound and outbound transactions. All payment requests sent since 17:50 BST have been queued and will be processed once performance has returned to normal.
Payments requested prior to this time that have not been processed, and are therefore in a "pending" state, should not be reattempted. We will process these payments to their final status as soon as possible once the performance issue is resolved.
Whilst we work to restore performance, you may experience:
- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Card authorisation failures due to timeouts (as card authorisations are processed in real time, they may time out rather than queue)
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 2026 - 19:03 BST
As part of this effort, we have paused the processing of all inbound and outbound transactions. All payment requests sent since 17:50 BST have been queued and will be processed once performance has returned to normal.
Payments requested prior to this time that have not been processed, and are therefore in a "pending" state, should not be reattempted. We will process these payments to their final status as soon as possible once the performance issue is resolved.
Whilst we work to restore performance, you may experience:
- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Card authorisation failures due to timeouts (as card authorisations are processed in real time, they may time out rather than queue)
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 2026 - 19:03 BST
Update - We wanted to give you an update: our engineers are still investigating the issue affecting our customer portal and API. We are taking actions to improve performance and we will continue to provide updates regarding the progress of our resolution effort. Customers may still experience:
- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 2026 - 18:01 BST
- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 2026 - 18:01 BST
Investigating - We are currently investigating an issue affecting our customer portal and API. Customers may experience:
- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed
We understand the impact this may have on your operations and are treating this as a high-priority incident. Our teams are working urgently to identify the cause and fully restore normal service as quickly as possible.
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 2026 - 16:59 BST
- Intermittent failures when accessing the portal or API
- Slower-than-normal responses to portal and API requests
- Delays in some payments being processed
We understand the impact this may have on your operations and are treating this as a high-priority incident. Our teams are working urgently to identify the cause and fully restore normal service as quickly as possible.
We sincerely apologise for any inconvenience this may cause. If you require any further support, please do not hesitate to contact us at support@modulrfinance.com.
Jul 27, 2026 - 16:59 BST
About This Site
Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.
Faster Payment Service
Operational
BACS Inbound Service
Operational
CHAPS Payment Service
Operational
Direct Debit Collection Service
Operational
Direct Debit Payment Service
Operational
SEPA (Euro) Payment Service
Operational
Modulr Customer Portal
Partial Outage
Modulr API
Partial Outage
Payment Initiation Service (PIS)
Operational
Twilio Authy App
Operational
Twilio Authy 2FA
Operational
Card Payment Service
Operational
Authorisations
Operational
Card Settlement
Operational
Confirmation of Payee
Operational
Notifications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Card Service Maintenance Aug 23, 2026 01:00-03:00 BST
On Sunday the 23rd of August between 00:00 and 02:00 GMT(UK time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.
During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.
For any questions related to this outage, please contact us: support@modulrfinance.com
Posted on Jul 08, 2026 - 11:41 BST
During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.
For any questions related to this outage, please contact us: support@modulrfinance.com
Posted on Jul 08, 2026 - 11:41 BST