Update - We notified you of an update to the SEPA payments scheme over the weekend. Following on from this, please find the below final update for today as we continue to monitor:

Outbound EUR payments

Most outbound EUR payments are being processed without issue.
We do continue to experience issues with EUR payments to some banks who continue to respond back to us with incorrect/invalid information. The impact from this is that we cannot confirm if the payment has reached the beneficiary successfully so we must keep such payments in the "pending" status. Unfortunately, we cannot update the status to "processed" or otherwise until we receive the correct information back from those banks. We continue to escalate via our SEPA provider who continues to investigate but this issue is largely out with our control. This impacts payments sent via SEPA Credit Transfer or SEPA Instant.

Inbound EUR payments

All inbound EUR payment are unaffected and processing without issue.

It is worth noting however that if you are expecting funds and there appears to be a delay, it may be the case that the sending bank is experiencing issues as a result of the change.

We are sorry for any inconvenience caused by this incident. If you have any questions related to this incident, please email support@modulrfinance.com.

Mar 18, 2024 - 16:43 GMT
Update - We notified you of an update to the SEPA payments scheme over the weekend. Following on from this, we have identified the following update:

Outbound EUR payments

Most outbound EUR payments are being processed without issue.

We do continue to experience issues with EUR payments to some banks who continue to respond back to us with incorrect/invalid information. The impact from this is that we cannot confirm if the payment has reached the beneficiary successfully so we must keep such payments in the "pending" status. Unfortunately, we cannot update the status to "processed" or otherwise until we receive the correct information back from those banks. We continue to escalate via our SEPA provider but this issue is largely out with our control. This impacts payments sent via SEPA Credit Transfer or SEPA Instant.

Inbound EUR payments

All inbound EUR payment are unaffected and processing without issue.
It is worth noting however that if you are expecting funds and there appears to be a delay, it may be the case that the sending bank is experiencing issues as a result of the change.

We are sorry for any inconvenience caused by this incident. If you have any questions related to this incident, please email support@modulrfinance.com.

Mar 18, 2024 - 12:59 GMT
Identified - We notified you of an update to the SEPA payments scheme over the weekend. Following on from this, we have identified the following update:

Outbound EUR payments

Most outbound EUR payments are being processed without issue however we are experiencing issues from some recipient banks whereby they are responding back to us with incorrect/invalid information. The impact from this is that we cannot confirm if the payment reached the beneficiary successfully. Until we receive correct confirmation, we must keep such payments in the "pending" status. This will impact payments sent via SEPA Credit Transfer or SEPA Instant.

Inbound EUR payments

Inbound EUR payment are unaffected and processing without issue. It is worth noting however that if you are expecting funds and there appears to be a delay, it may be the case that the sending bank is experiencing issues as a result of the change.

We are sorry for any inconvenience caused by this incident. If you have any questions related to this incident, please email support@modulrfinance.com.

Mar 18, 2024 - 11:07 GMT

About This Site

Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Faster Payment Service Operational
90 days ago
99.93 % uptime
Today
BACS Inbound Service Operational
90 days ago
100.0 % uptime
Today
CHAPS Payment Service Operational
90 days ago
99.93 % uptime
Today
Direct Debit Collection Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payment Service Operational
90 days ago
100.0 % uptime
Today
SEPA (Euro) Payment Service Degraded Performance
90 days ago
99.93 % uptime
Today
Modulr Customer Portal Operational
90 days ago
100.0 % uptime
Today
Modulr API Operational
90 days ago
100.0 % uptime
Today
Payment Initiation Service (PIS) ? Operational
90 days ago
100.0 % uptime
Today
Twilio Authy App Operational
Twilio Authy 2FA Operational
Card Payment Service Operational
90 days ago
100.0 % uptime
Today
Authorisations ? Operational
90 days ago
100.0 % uptime
Today
Card Settlement Operational
90 days ago
100.0 % uptime
Today
Confirmation of Payee Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Card Service Maintenance Mar 24, 2024 01:00-03:00 GMT
On Sunday the 24th of March 2024 between 01:00 and 03:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

During this period, you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced, our API will return the appropriate failure codes in our responses to the requests you make.

For any questions related to this outage, please contact us: support@modulrfinance.com

Posted on Jan 30, 2024 - 10:45 GMT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

Unresolved incident: SEPA Payment Maintenance Follow Up.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 02:00 GMT
Scheduled - Due to essential maintenance being completed by our SEPA payments processor, there will be a SEPA network outage between 02:00 am (GMT) to 05:00am (GMT) on Sunday the 17th of March.

All SEPA payments submitted during this time will queue as SEPA Credit payments to be processed in the next SEPA Credit run.

We are sorry for any inconvenience this may cause.

For any questions related to this outage, please contact us: support@modulrfinance.com

Mar 11, 15:38 GMT
Completed - The scheduled maintenance has been completed.
Mar 17, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:00 GMT
Scheduled - On Sunday the 17th of March 2024 between 00:00 and 03:00 GMT (UK Time) our card processing partner will be completing emergency maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance impacts our Card Service only.

During this period, you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced, our API will return the appropriate failure codes in our responses to the requests you make.

For any questions related to this outage, please contact us: support@modulrfinance.com

Mar 14, 10:31 GMT
Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.