All Systems Operational

About This Site

Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Uptime over the past 90 days. View historical uptime.
Faster Payment Service Operational
90 days ago
99.95 % uptime
Today
BACS Inbound Service Operational
90 days ago
100.0 % uptime
Today
CHAPS Payment Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Collection Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payment Service Operational
90 days ago
100.0 % uptime
Today
SEPA (Euro) Payment Service Operational
90 days ago
98.78 % uptime
Today
Modulr Customer Portal Operational
90 days ago
100.0 % uptime
Today
Modulr API Operational
90 days ago
99.98 % uptime
Today
Payment Initiation Service (PIS) Operational
90 days ago
100.0 % uptime
Today
Twilio Authy App Operational
Twilio Authy 2FA Operational
Card Payment Service Operational
90 days ago
100.0 % uptime
Today
Authorisations Operational
90 days ago
100.0 % uptime
Today
Card Settlement Operational
90 days ago
100.0 % uptime
Today
Confirmation of Payee Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 16, 2026
Delay in GBP payments
Resolved - Thank you for your patience during this time.

We can confirm that GBP outbound payments are now operating as normal, and all affected payments should have reached their final state. If you have any concerns or are unsure about a specific payment, please contact our Support Team at support@modulrfinance.com.

We sincerely apologise for the inconvenience and disruption this issue may have caused, and we appreciate your understanding while we worked to resolve it.
Jun 16, 15:06 BST
Identified - We have identified the root cause and are working as quickly as possible to resolve the issue.

GBP inbound payments are now processing as expected. However, we are still experiencing delays affecting GBP outbound payments, which we are actively working to resolve.

We sincerely apologise for the ongoing disruption and are treating this as a priority. If you require any assistance, please contact support@modulrfinance.com.
Jun 16, 14:30 BST
Investigating - We’re currently experiencing delays affecting some GBP inbound and outbound payments, beginning at approximately 1:58pm BST.

Inbound payments will be processed shortly, while we continue to investigate delays impacting outbound payments.

There is no action required on your side at this time. We will post an update here as soon as more information becomes available.

We’re very sorry for any inconvenience this may cause. If you need any further assistance, please contact our Support Team at support@modulrfinance.com.
Jun 16, 14:14 BST
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026
SEPA Instant Payments and Verification of Payee (VoP) services— Potential Service Disruption
Completed - The scheduled maintenance has been completed.
Jun 13, 04:25 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:00 BST
Scheduled - SEPA Instant payments and Verification of Payee (VoP) services will be unavailable during this time due to scheduled maintenance by a third-party infrastructure provider.

This will impact both inbound and outbound SEPA Instant payments, as well as Verification of Payee (VoP). Please avoid attempting SEPA Instant payments to or from Modulr accounts during this time, as they will fail.

SEPA Credit Transfer payment requests will be unaffected. We will provide an update once the maintenance window has concluded.
May 18, 16:21 BST
Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026
Customer Creation – Account Creation Failing
Resolved - The issue affecting customer screening has now been resolved.

Screening is now processing as expected, and all previously impacted customers are now active.

New customer accounts will continue to be screened and made live automatically following creation.

We apologise for the inconvenience caused.
Jun 2, 09:46 BST
Monitoring - We have identified the issue affecting customer creation, which is related to the screening of accounts not functioning as expected.

Customer creation is currently processing successfully; however, you still may not be able to create new accounts.

Once the issue is resolved, we will automatically complete the screening process and activate all affected customers.

No action is required from you at this time. We will continue to provide updates as progress is made. We apologise for the inconvenience caused. If you require any further support, please contact us at support@modulrfinance.com.
Jun 2, 09:43 BST
Investigating - Since 08:35 today, we have been experiencing an issue affecting new customer onboarding. Customer records are being created successfully; however, customers are placed into a “blocked” status, preventing associated account creation.

Our team is actively investigating the root cause and treating this as a priority. Customer creation requests are being processed, but accounts cannot be created while customers remain in this state.

We are working as quickly as possible to resolve this and will provide a further update shortly. We sincerely apologise for the disruption caused and understand the impact this may have. If you require further support, please contact support@modulrfinance.com.
Jun 2, 09:10 BST
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