All Systems Operational

About This Site

Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Uptime over the past 90 days. View historical uptime.
Faster Payment Service Operational
90 days ago
100.0 % uptime
Today
BACS Inbound Service Operational
90 days ago
100.0 % uptime
Today
CHAPS Payment Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Collection Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payment Service Operational
90 days ago
100.0 % uptime
Today
SEPA (Euro) Payment Service Operational
90 days ago
100.0 % uptime
Today
Modulr Customer Portal Operational
90 days ago
100.0 % uptime
Today
Modulr API Operational
90 days ago
100.0 % uptime
Today
Payment Initiation Service (PIS) ? Operational
90 days ago
100.0 % uptime
Today
Twilio Authy App Operational
Twilio Authy 2FA Operational
Card Payment Service Operational
90 days ago
99.99 % uptime
Today
Authorisations ? Operational
90 days ago
99.98 % uptime
Today
Card Settlement Operational
90 days ago
100.0 % uptime
Today
Confirmation of Payee Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 7, 2024
Payment Webhook Outage
Resolved - We can confirm any payment Webhooks that failed have been retried.

Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
May 7, 19:51 BST
Update - We are currently working through the remediation of payment webhooks that have been impacted. We will confirm back once this action has been complete.

Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
May 7, 17:27 BST
Monitoring - A fix has been implemented and we are now seeing new webhooks being processed successfully. If you are needing webhooks to be resent we would ask if you are able to contact support to confirm the action that is needed.
May 7, 16:18 BST
Identified - We have identified the issue and are currently deploying a change to fix the cause of the outage.

Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
May 7, 16:02 BST
Investigating - We're aware that there are issues with payment webhooks containing an invalid response.

Please be assured we are investigating and working to fix this issue.

Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
May 7, 15:56 BST
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024
Card Service Intermittent Issues
Resolved - We can confirm this incident has been resolved. All card activity should now be processing as expected.

We apologise for any inconvenience caused and should you require any further support around the issue please do reach out to our support team: Support@modulrfinance.com
Apr 30, 17:42 BST
Monitoring - Our card processing partner have identified and fixed the underlying issue which was causing the intermittent outage.

All card activity now should be processing successfully. We are currently monitoring this.

We apologise for the inconvenience caused and if you require further support regarding this issue, please do not hesitate to contact us: support@modulrfinance.com
Apr 30, 16:50 BST
Investigating - We are currently experiencing a degraded performance in our Card Payment Service. We are seeing intermittent failures when Customers are trying to use our card services. During this current time activity related to physical or virtual cards, for example card creation or authorisations, may not be successful

We are urgently investigating this with our third-party card provider.

Please accept our apologies for any inconvenience caused by this intermittent outage and please be assured we are currently investigating the root cause for this. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Apr 30, 16:24 BST
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

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