All Systems Operational

About This Site

Welcome to Modulr Finance Limited's status page – here you'll find information about any live incidents, planned maintenance or historical issues.

Uptime over the past 90 days. View historical uptime.
Faster Payment Service Operational
90 days ago
100.0 % uptime
Today
BACS Inbound Service Operational
90 days ago
100.0 % uptime
Today
CHAPS Payment Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Collection Service Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payment Service Operational
90 days ago
100.0 % uptime
Today
SEPA (Euro) Payment Service Operational
90 days ago
99.9 % uptime
Today
Modulr Customer Portal Operational
90 days ago
99.93 % uptime
Today
Modulr API Operational
90 days ago
100.0 % uptime
Today
Payment Initiation Service (PIS) Operational
90 days ago
100.0 % uptime
Today
Twilio Authy App Operational
Twilio Authy 2FA Operational
Card Payment Service Operational
90 days ago
100.0 % uptime
Today
Authorisations Operational
90 days ago
100.0 % uptime
Today
Card Settlement Operational
90 days ago
100.0 % uptime
Today
Confirmation of Payee Operational
90 days ago
99.99 % uptime
Today
Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 18, 2026

No incidents reported today.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026
SEPA Instant Payments – Partial Service Outage
Resolved - We’re pleased to confirm that the issue impacting SEPA Instant payments has been resolved by our Banking Partner. They applied their fix at 04:19 UTC, and the service has remained stable since.

Any outbound payments that failed during this period with an ER_EXTSYS status can be safely retried.

We will continue to monitor performance closely. Thank you for your patience during this disruption.
Jan 12, 05:00 GMT
Identified - We have identified that the service degradation is due to an authentication issue affecting our SEPA Banking Partner. We are actively working with them to resolve this as quickly as possible.

Our team is prioritising this issue and will provide updates as soon as we have more information. Our next scheduled update will be at 8 AM GMT, but if we have an update sooner, we will share it immediately.

We apologise for any inconvenience caused. If you need further assistance, please contact us at support@modulrfinance.com.
Jan 12, 03:50 GMT
Investigating - We are currently investigating an intermittent issue affecting both outbound and inbound SEPA Instant payments, which began at 01:24 today.

This issue is causing some outbound SEPA Instant requests to fail with status ER_EXTSYS, and some inbound SEPA Instant payments to fail to process.

Our teams are actively working with our banking partner to identify the root cause and resolve the issue as quickly as possible.

We sincerely apologise for any inconvenience this may cause. If you need further support or have any questions, please contact us at support@modulrfinance.com
Jan 12, 02:47 GMT
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage