Thank you for your patience and understanding whilst we investigated this issue.
As noted in our prior update, this is an issue affecting the payments at a Scheme-wide level. We have been working closely to ensure that this incident is resolved as promptly as possible and any follow up actions are taken to ensure as seamless a journey as possible.
I can confirm that payments are now processing normally and that we have been able to fully investigate and identify what remediation is required in response to this incident. Where possible, Modulr have reprocessed the impacted payments. There is a small subset of payments which we have been unable to process successfully and these have now moved to a final failed error state. These failed payments can now be retried.
Please accept our apologies once again for any inconvenience caused by this. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Posted Mar 05, 2025 - 16:42 GMT
Monitoring
We have now received confirmation that the overarching issue at a scheme level is resolved. We are continuing to monitor to review, and remediate, any impacted payments in the window.
As ever please do accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Posted Mar 05, 2025 - 15:33 GMT
Investigating
We are currently investigating a delay to outbound Euro payments being processed by SEPA, impacting both SEPA Credit Transfer (submitted post 13:22pm) and SEPA Instant payments which will show as pending.
We have not identified any impact to inbound SEPA payments.
We are currently investigating however this appears to be a scheme wide issue and we will share further details as, and when available.
Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Posted Mar 05, 2025 - 14:35 GMT
This incident affected: SEPA (Euro) Payment Service.