Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 08, 2020 - 08:01 GMT
What? On Sunday 8th November from 08:00 to maximum 11:00 the Modulr platform will be unavailable. This will be a total outage and thus interaction with our API will likely result in failure during these times which will mean payment instructions and account activities will be unavailable.
Why? The safety and security of our platform is paramount and thus we need to complete regular database maintenance and patching to ensure your data always remains protected.
Will it be the full three hours? Our aim is to complete the maintenance within this timeframe and we will send out communications at the start and end.
What happens to any failed API calls? If you receive a 500 error code for any API calls then they will be safe to retry.
Will inbound payments still work? Inbound payments will be queued on the Central Payment Infrastructure and then be processed by the Modulr platform once we are back online.
Is there a contingency date planned? Yes, in case of any unforeseen circumstances where we are not able to proceed on Sunday 8th November, then we will be completing the upgrade on the Sunday 15th November 08:00 – 11:00
Posted Oct 22, 2020 - 09:32 BST
This scheduled maintenance affected: Faster Payment Service, BACS Inbound Service, CHAPS Payment Service, Direct Debit Collection Service, Direct Debit Payment Service, Card Payment Service, SEPA (Euro) Payment Service, and Modulr API.