Thank you for your patience whilst we completed this maintenance.
Posted Jun 16, 2022 - 02:16 BST
Our platform is now back operational and performing as expected but we are currently enhanced monitoring
Posted Jun 16, 2022 - 01:32 BST
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 15, 2022 - 23:01 BST
We will be undergoing scheduled maintenance during this time.
Posted May 30, 2022 - 14:11 BST
On Wednesday 15th of June from 23:00 to a maximum of 03:00 BST the Modulr platform will be completely unavailable due to a scheduled outage. During this time all calls made to our API will likely result in failure and our customer portal will be unavailable. This is a mandated change by one of our key suppliers to payments infrastructure.
We are also taking the opportunity to complete a database upgrade during the same planned outage so that we limit any future 2022 impact to the service provided by Modulr.
We will provide a detailed breakdown of the outage timeline in due course.
Will the outage last for the full 4 hours? Our aim is to complete the maintenance well within this timeframe but as with all prudently planned technical changes ample time should be scheduled to accommodate back-out or unforeseen issues. We will send a detailed breakdown of the outage timeline in due course.
What happens to any failed API calls? If you receive a 500 error code for any API calls then they will be safe to retry.
Can we send API calls during this time? Absolutely. The first phase of the maintenance will be a full outage when you'll receive 500 error codes. The second phase will gradually bring back the platform and APIs, and allow payments to be queued. Once we are happy with the maintenance, we will release the payments. If possible, we encourage you to keep trying our API throughout the maintenance so that you're no longer impacted as soon as we're back online. We will provide a detailed breakdown of the outage timeline in due course. For any specific queries regarding how this will affect your payment flows in the meantime, please speak to your customer success manager.
Will inbound payments still work? Single Immediate Payments (SIP), such as Faster Payments, will likely fail and therefore the originator will need to resend. Inbound Bacs files will not fail. Any payments sent using asynchronous payment methods will be queued and succeed.
Will card payments still work? Unfortunately not. All card authorisations will fail for up to four hours, but, as mentioned above, likely to be well within this.