Asynchronous API calls and customer portal login/approvals unavailable

Incident Report for Modulr Finance Limited

Resolved

Between 17:38-17:47 we experienced a brief outage with the following services due to an accidental restart of our messaging system:

- Asynchronous calls to our API, such as Posts (i.e. post payment) and Gets
- Attempts to login, or approve items in our customer portal

Once the restart process had been completed the availability of all our services returned to normal.

Our technical teams have taken the appropriate mitigating actions to avoid this issue re-occurring in the future.

We would like to apologize for any inconvenience caused by this brief outage.

Posted Dec 03, 2020 - 17:38 GMT