We can confirm the incident has now been resolved.
The aforementioned planned maintenance in relation to our card services has now been completed. All card services are now operational and any card processes can now be reattempted.
Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Posted Jun 25, 2023 - 04:05 BST
Monitoring
We have experienced a full outage to our card systems from 3am on 25/06. This is due to planned maintenance from our card provider which is noted to be resolved at 4am. Currently all card processes will fail, these can then be retried after the scheduled maintenance is complete at 4am.
Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@modulrfinance.com
Posted Jun 25, 2023 - 03:33 BST
This incident affected: Card Payment Service (Authorisations, Card Settlement).